Refund policy

Refund Policy

1. 7-Day Return Policy:

We offer a 7-day return policy. This means you have seven days from the date of receiving your item to request a return. Returns will only be accepted in cases of damage or if the order is incorrect.

2. Eligibility for a Return:

To be eligible for a return, the item must meet the following criteria:
- The item must be in the same condition as when you received it, unworn or unused.
- It must include all original tags.
- It should be in its original packaging.
- You must provide a receipt or proof of purchase.

3. Initiate a Return:

4. Return Process:

If your return request is accepted, we will send you a return shipping label and detailed instructions on where and how to send your package. We will not accept items returned to us without prior authorization.

5. Contact Us:

If you have any questions about our return policy or the status of your return, please feel free to contact us at ruralroutetransfers@gmail.com.

6. Damages and Issues:

We ask that you inspect your order upon reception. If you discover that the item is defective, damaged, or if you received the wrong item, please contact us immediately. This will allow us to evaluate the issue and make it right.

7. Non-Returnable Items:

Please be aware that certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items or printed products)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you have questions or concerns about the eligibility of your item for a return, please get in touch with us.

8. Exchanges:

The quickest way to ensure you receive the desired item is to return the item you have, and upon approval, make a separate purchase for the new item.

9. Refunds:

We will notify you once we've received and inspected your return, and we will inform you whether the refund has been approved. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at ruralroutetransfers@gmail.com.